Frequently Asked Questions

Everything you need to know about your PRS accessories and gear.

How long will it take for my order to ship?

Most in-stock accessory orders are processed within 1-2 business days. Shipping times vary by location, but standard domestic delivery typically takes 3-7 business days.

What is your return policy for guitar parts and apparel?

We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that installed electronic parts may not be eligible for return.

Do you offer international shipping for PRS accessories?

Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are these genuine PRS parts?

Absolutely. All items sold in our store are authentic PRS Guitars accessories, parts, and apparel, manufactured to the same high standards as our instruments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.